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Tracey Hopkins, Customer Care Team

Tracey Hopkins

• 12 yrs experience in customer service
• 9 yrs working in the financial services industry
• Hard working and organised

Tracey started work in the travel and tourism industry, developing core communication skills which enabled her to provide a very high level of customer service. She then moved into the financial services industry working as a case manager for subprime mortgage lenders, specialising in mortgages for people who found themselves in financial hardship. Tracey has now worked for Vincent Bond since June 2009 and her organised approach and good attention to detail allow her to prepare cases thoroughly, ensuring the process is as smooth as possible and ultimately successful.

Personal Statement:

It is so easy to obtain unsecured credit these days that it is not surprising that many people are having trouble with creditors and falling into increasing amounts of debt. People need to remember that they are not alone and that we are here to connect people to providers that can process debt solutions for them. I want to help people to take control of their debt and make them feel positive about the future and not embarrassed about the past.
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Feedback from Tracey Best on 20 January 2017:

Ratings out of 5:

Communication: star fadedstar fadedstar fadedstar fadedstar faded

Debt Expertise: star fadedstar fadedstar fadedstar fadedstar faded

Speed of Response: star fadedstar fadedstar fadedstar fadedstar faded

Overall Performance: star fadedstar fadedstar fadedstar fadedstar faded

Personal Message:

Important information

This website provides information only. Vincent Bond & Co does not provide debt advice. If you wish to apply for any of the debt solutions outlined in this website Vincent Bond will with your permission pass your details to a licenced debt solution provider. You will then be called by an advisor who will discuss your options in more detail. During this telephone call and subsequent communication, you will be dealing with a debt solutions partner and not Vincent Bond & Co Ltd. Fees may be charged by the debt solution provider if you enter a debt solution with them. Vincent Bond will not charge you a fee, but may receive a referral fee from the debt solution provider if you agree to use their services.

We take reasonable care to ensure that the information on this website accurate. However, the user of this website should not rely on the information or take its accuracy for granted. Vincent Bond & Co does not accept liability or responsibility for and gives no warranty as to the accuracy of the information on this website. The provision of the information on this website does not constitute debt advice or recommendation and Vincent Bond will not accept any liability for any action taken by a user relying on the information provided in the website. Use of the information in this website is at the users own risk. Your statutory rights are not effected by this disclaimer.

The Insolvency Service has issued a guide to dealing with creditors for those struggling with debt: In debt - dealing with your creditors.

To find out more about managing your money and getting free debt advice, visit Money Advice Service, an independent service set up to help people manage their money.